SMS Terms

Porchlight is software that pet sitting, dog walking and boarding businesses use to run their companies. Through Porchlight, these businesses send text messages (SMS) to their own clients (pet parents) and to their own staff. Messages are sent by the platform operator, Hive Asset Group, LLC, on behalf of the business you work with.

The messages are transactional and service-related. They include:

• appointment and visit reminders;
• visit updates, such as when a sitter has arrived or finished, and visit summaries;
• schedule changes, booking confirmations and booking request replies;
• billing notices, such as invoices, receipts and payment reminders; and
• account notices, such as a link to sign in to your client portal.

We do not send promotional or marketing text messages through this program.

Examples:

• "Reminder: Biscuit's walk with Bright Paws Pet Care is tomorrow between 12:00 PM and 1:00 PM. Reply STOP to opt out."
• "Bright Paws Pet Care: your invoice for $84.00 is ready. View and pay: [link]. Reply STOP to opt out."

You receive messages only if you have given your mobile number to a pet care business that uses Porchlight and agreed to receive text messages from that business. That agreement is collected by the business, for example when you sign its service agreement, fill out its intake form, add your number in its client portal, or tell it you want text updates. Agreeing is not a condition of buying any goods or services. If you prefer, tell the business to contact you another way.

By agreeing, you consent to receive automated text messages of the kinds described above from the business through Porchlight at the number you gave. Consent can be withdrawn at any time (see below).

Message frequency varies with your use of the business's services. You may get several messages around a visit (for example, a reminder, an arrival notice and a visit summary) and fewer when you have no visits scheduled.

Message and data rates may apply. Your mobile carrier sets those rates. Porchlight and the pet care business do not charge you for receiving text messages.

Reply STOP to any message to stop receiving text messages. You may get one final message confirming that you have opted out. You can also ask the business to remove your number from its text messages at any time. The standard opt-out words STOP, CANCEL, END, QUIT and UNSUBSCRIBE all work.

If you opt out, you may still get messages by email or push notification if the business has those turned on. If you reply STOP and later want messages again, tell the business so it can sign you up again.

Reply HELP to any message for help, or email hello@porchlight.pet. For questions about a visit, a booking or an invoice, contact the pet care business directly.

Wireless carriers and their service providers are not liable for delayed or undelivered messages. Delivery is not guaranteed. Message delivery depends on your carrier and your device and signal, so do not rely on a text message for anything urgent or safety related.

Your privacy matters. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for how we handle information, and our Terms of Service for the rules that apply to businesses using Porchlight.

If you are a business customer, you must have each recipient's consent before texting them through Porchlight, keep a record of it, honor opt-outs right away, and use text messages only for the purposes in these terms. We may limit or suspend messaging that breaks these rules or the Acceptable Use Policy. Text messaging is also subject to a fair-use limit on monthly volume.

We may update these SMS Terms by changing this page. Questions: Hive Asset Group, LLC, hello@porchlight.pet.